All open roles
Operations
Customer Success Lead
New York
Hybrid
Full-time
Own the first year of every customer relationship. You will help teams get live in Cinder, keep them healthy after launch, and turn what you learn into product and playbook changes.
Department
Operations
Location
New York
Workplace
Hybrid
Employment
Full-time
What you will do
Run onboarding for new customers and get them to a working workflow quickly.
Own the health of a portfolio: adoption, outcomes, renewals, and risk.
Turn repeated questions into docs, templates, and better product defaults.
Work with sales and product on expansion and churn signals.
Build the playbooks a small team can run without you.
What we are looking for
You might be a good fit if:
5+ years in customer success, account management, or solutions roles.
You can hold a commercial conversation and a technical one in the same day.
Comfort with APIs and workflow tools. You do not need to code, but you should not be afraid of it.
Strong written follow-through and a calm presence under pressure.
Based in or near New York, in the office two days a week.
Cinder
AI workflow automation for teams that would rather do the work that matters.
All systems operational