Legal
Terms of Service
The agreement between you and Cinder Labs, Inc. when you use our website and platform.
Last updated · November 7, 2026
On this page
1. Agreement to these terms
These Terms of Service govern your use of Cinder, our AI workflow automation platform, and our website. By creating an account or using Cinder you agree to these terms. If you use Cinder on behalf of an organization, you confirm you have authority to bind it.
2. The service
Cinder lets you build and run AI-assisted workflows across your tools. Cinder is currently in beta, so features may change, be added or be removed, and beta features are provided as-is. We may modify or discontinue parts of the service with reasonable notice where practical.
3. Accounts and security
You must provide accurate information and keep your credentials secure. You are responsible for activity under your account and for notifying us promptly of any unauthorized use.
4. Acceptable use
You agree not to:
Break the law or infringe the rights of others
Reverse engineer, disrupt or overload the service
Use Cinder to send spam or to process data you have no right to use
Attempt to access accounts or data that are not yours
5. Your data and workflows
You own your content and your workflows. You give us a limited license to host, process and display them solely to provide and improve the service for you. You are responsible for the permissions you grant to connected tools and for the actions your workflows take on your behalf, including the approval thresholds you configure.
6. AI outputs
Cinder uses AI models, and outputs can be incomplete or inaccurate. Review important results and use approval steps for actions that matter. You are responsible for decisions you make based on outputs.
7. Plans, trials and billing
Paid plans are billed as described on our Pricing page, and taxes may apply. Free trials and the free plan are provided on the terms shown at sign-up. You can cancel at any time, and cancellation takes effect at the end of the current billing period.
8. Intellectual property
Cinder and its underlying technology, branding and content are owned by Cinder Labs, Inc. and its licensors. If you send us feedback, you allow us to use it freely to improve the service.
9. Third-party services
Cinder connects to services we do not control. Your use of those services is governed by their own terms, and we are not responsible for them.
10. Disclaimers
To the fullest extent permitted by law, Cinder is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement.
11. Limitation of liability
To the fullest extent permitted by law, Cinder will not be liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before the claim or $100.
12. Termination
You can stop using Cinder at any time. We may suspend or end your access if you breach these terms or if required by law. On termination, your right to use the service ends and we will handle your data as described in our Privacy Policy.
13. Governing law
These terms are governed by the laws of the jurisdiction where Cinder Labs, Inc. is incorporated, without regard to conflict of law rules.
14. Changes to these terms
We may update these terms from time to time. If changes are material, we will update the date above and, where appropriate, notify you. Continued use after changes take effect means you accept them.
15. Contact us
Questions about these terms? Email hello@cinder.ai or write to Cinder Labs, Inc.
On this page
1. Agreement to these terms
These Terms of Service govern your use of Cinder, our AI workflow automation platform, and our website. By creating an account or using Cinder you agree to these terms. If you use Cinder on behalf of an organization, you confirm you have authority to bind it.
2. The service
Cinder lets you build and run AI-assisted workflows across your tools. Cinder is currently in beta, so features may change, be added or be removed, and beta features are provided as-is. We may modify or discontinue parts of the service with reasonable notice where practical.
3. Accounts and security
You must provide accurate information and keep your credentials secure. You are responsible for activity under your account and for notifying us promptly of any unauthorized use.
4. Acceptable use
You agree not to:
Break the law or infringe the rights of others
Reverse engineer, disrupt or overload the service
Use Cinder to send spam or to process data you have no right to use
Attempt to access accounts or data that are not yours
5. Your data and workflows
You own your content and your workflows. You give us a limited license to host, process and display them solely to provide and improve the service for you. You are responsible for the permissions you grant to connected tools and for the actions your workflows take on your behalf, including the approval thresholds you configure.
6. AI outputs
Cinder uses AI models, and outputs can be incomplete or inaccurate. Review important results and use approval steps for actions that matter. You are responsible for decisions you make based on outputs.
7. Plans, trials and billing
Paid plans are billed as described on our Pricing page, and taxes may apply. Free trials and the free plan are provided on the terms shown at sign-up. You can cancel at any time, and cancellation takes effect at the end of the current billing period.
8. Intellectual property
Cinder and its underlying technology, branding and content are owned by Cinder Labs, Inc. and its licensors. If you send us feedback, you allow us to use it freely to improve the service.
9. Third-party services
Cinder connects to services we do not control. Your use of those services is governed by their own terms, and we are not responsible for them.
10. Disclaimers
To the fullest extent permitted by law, Cinder is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement.
11. Limitation of liability
To the fullest extent permitted by law, Cinder will not be liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before the claim or $100.
12. Termination
You can stop using Cinder at any time. We may suspend or end your access if you breach these terms or if required by law. On termination, your right to use the service ends and we will handle your data as described in our Privacy Policy.
13. Governing law
These terms are governed by the laws of the jurisdiction where Cinder Labs, Inc. is incorporated, without regard to conflict of law rules.
14. Changes to these terms
We may update these terms from time to time. If changes are material, we will update the date above and, where appropriate, notify you. Continued use after changes take effect means you accept them.
15. Contact us
Questions about these terms? Email hello@cinder.ai or write to Cinder Labs, Inc.
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