Legal
Privacy Policy
How Cinder Labs, Inc. collects, uses and protects information when you visit our website or use our platform.
Last updated · November 7, 2026
On this page
1. Overview
This Privacy Policy explains how Cinder Labs, Inc. (“Cinder”, “we” or “us”) collects, uses and shares information when you visit our website or use Cinder, our AI workflow automation platform. By using Cinder you agree to the practices described here.
2. Information we collect
Information you give us. This includes your name, work email, company and any message you send when you create an account, request a walkthrough or contact us.
Information from your use of Cinder. This includes workflow definitions, run logs, approval decisions and settings, so we can run your automations and show you what happened.
Data from connected tools. When you connect an integration, Cinder accesses only the data needed to run the workflows you build, using the permissions you grant.
Technical data. This includes device and browser type, IP address, pages visited and information collected through cookies and similar technologies.
3. How we use information
We use information to:
Provide, operate and secure Cinder
Respond to your requests and send service messages
Send product updates, which you can opt out of at any time
Understand how Cinder is used so we can improve it
Meet our legal obligations and enforce our terms
4. Your workflow data
Content that flows through your workflows is customer data. We use it to deliver and support the service for you, we do not sell it, and we do not use it to market to you or to anyone else.
5. How we share information
We share information only with service providers that help us run Cinder (such as hosting, analytics, email and payments), with the tools you choose to connect, when required by law or to protect safety, and in connection with a merger or sale of the business. We do not sell personal information.
6. Data retention
We keep information for as long as your account is active or as needed to provide the service. Afterwards we keep only what we need for legal, accounting or security purposes. You can ask us to delete your account data at any time.
7. Security
We use administrative, technical and physical safeguards, including encryption, access controls and audit logging, and we maintain a SOC 2 Type II report. No system is perfectly secure, so we cannot guarantee absolute security.
8. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to or restrict certain processing. You can also unsubscribe from marketing emails at any time. To exercise a right, contact us at the address below and we will respond within a reasonable time.
9. Cookies
We use cookies and similar technologies for essential site functions and to understand how our website is used. You can control cookies through your browser settings, though some features may not work without them.
10. Children’s privacy
Cinder is built for businesses and is not directed to children. We do not knowingly collect personal information from anyone under 16.
11. Changes to this policy
We may update this policy from time to time. If we make material changes, we will update the date above and, where appropriate, notify you by email or in the product.
12. Contact us
Questions about this policy? Email hello@cinder.ai or write to Cinder Labs, Inc.
On this page
1. Overview
This Privacy Policy explains how Cinder Labs, Inc. (“Cinder”, “we” or “us”) collects, uses and shares information when you visit our website or use Cinder, our AI workflow automation platform. By using Cinder you agree to the practices described here.
2. Information we collect
Information you give us. This includes your name, work email, company and any message you send when you create an account, request a walkthrough or contact us.
Information from your use of Cinder. This includes workflow definitions, run logs, approval decisions and settings, so we can run your automations and show you what happened.
Data from connected tools. When you connect an integration, Cinder accesses only the data needed to run the workflows you build, using the permissions you grant.
Technical data. This includes device and browser type, IP address, pages visited and information collected through cookies and similar technologies.
3. How we use information
We use information to:
Provide, operate and secure Cinder
Respond to your requests and send service messages
Send product updates, which you can opt out of at any time
Understand how Cinder is used so we can improve it
Meet our legal obligations and enforce our terms
4. Your workflow data
Content that flows through your workflows is customer data. We use it to deliver and support the service for you, we do not sell it, and we do not use it to market to you or to anyone else.
5. How we share information
We share information only with service providers that help us run Cinder (such as hosting, analytics, email and payments), with the tools you choose to connect, when required by law or to protect safety, and in connection with a merger or sale of the business. We do not sell personal information.
6. Data retention
We keep information for as long as your account is active or as needed to provide the service. Afterwards we keep only what we need for legal, accounting or security purposes. You can ask us to delete your account data at any time.
7. Security
We use administrative, technical and physical safeguards, including encryption, access controls and audit logging, and we maintain a SOC 2 Type II report. No system is perfectly secure, so we cannot guarantee absolute security.
8. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to or restrict certain processing. You can also unsubscribe from marketing emails at any time. To exercise a right, contact us at the address below and we will respond within a reasonable time.
9. Cookies
We use cookies and similar technologies for essential site functions and to understand how our website is used. You can control cookies through your browser settings, though some features may not work without them.
10. Children’s privacy
Cinder is built for businesses and is not directed to children. We do not knowingly collect personal information from anyone under 16.
11. Changes to this policy
We may update this policy from time to time. If we make material changes, we will update the date above and, where appropriate, notify you by email or in the product.
12. Contact us
Questions about this policy? Email hello@cinder.ai or write to Cinder Labs, Inc.
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